check batch qty inst-edit-batch qty
ans: click on ins info batch info change it to 1 instead of 4.
control file for florida
system file control file type reselect file type production. Identifier ASB 0 2 1.
Default Settings-> control settings-> C for Controls and put 0
enter serial in control generation error
edit rx and enter the serial number change the status to unbilled save the changes. Bring the
rx and change the status to billed and then save the changes.
How to remove RX Admin
primary card holder -1 spouse -2 all the kids -3 and prior authorization he need to call
the insurance.
Enter etin number
go to insurance and go to processor id first 4 letters of pin and first 4 letters of etin
number
Zebra printer drivers :
http://devid.info/27942
insurance gave three values to enter DU,H9,Dx where to enter
ctrl I+Ctrl H+ Ctrl P edit payor set and enter it in pricing field.
M/I gross amount due error while trying to bill for secondary
go to pay records
go to misc rx record change it to 03.
reason_cd doesnt belong to table rx error while trying to print label
reason_cd error
maintainance->system file->system settings->uncheck Enable SMS and Email Services
If the patient is required with NDC code then edit drug NDC-03 and HCPCS code-09.
Transmission Settings.
V Certification: If we are selecting caremark in settings then VCertification is
5101206265.
Else medico is PEZ.
edit insurance and double click on vcertification and enter PEZ
U & C : Usual and customary charges should always be yes. In order to price to
update U and C should be yes.
IDQ:- id qualifier if we don't add this missing (or) invalid qualifier
message comes. It should always be 01.
NPA-01
NABP- 07.
Edit Insurance
Processor id it may or may not be but bin id is compulsory
Missing or invalid primary care provider id
click on patient profile enter npi in primary(if its restricted to clinic enter clinic
npi if its restricted to patient enter patient npi)
Ctrl P + Ctrl M
enter npi click search
ctrl I+ctrl H + ctrl P check payor set enter the npi
create doctor file with clinic file
Invalid npi
collect pharmacy name,nabp no,npi number and connect to haji or abdul halim
or raise a ticket since it has to been updated in the database.
Primerx is not getting opened
check the properties and open file location and seeing the network drive is accessible.
Connected and checked the primerx file path settings and found that network drive
is not accessible. Able to ping the phserver but not able to map it . Asked the
pharmacist to restart the server and all the slave systems and remove sms settings
from the system settings file and now he is able to print the labels and also able
to access primerx from all the systems.
prlabelL.js is the label script file.
RX Origin :
Written
Telephone
Electronic
Facsimile
Multiple pain P
hold H
save s
click enter
installation of transclaim
installation path : c:\transclmM
edit transclamM.ini
path = f:\trans
internet switch = N
N (0r) E
NDC (or) ERX
Message not received for the batch. We will get this when internet is down.
US robotic modem 96k which only will work is serial port only external no
internal modem which we are connecting between analog line not digital line.
Create shortcut of transclaim on desktop
f:\mms\login\transclaim.bet
transclmM
change icon transclaimM log M blue color
switch :
when we transmit the claim it will go to the switch and then it will go to the insurance
it is like third party.
If prescription is cash there will be no copay amount.
by default it is NDC for all pharmacies.
If newyork state and medicaid(MCD) if they- Delux Data
id Qualifier : If we dont add this we getting missing or invalid qualifier message.
It should always be 01.
NPA-01
NABP-07
NPA - 10 digit
pharmacists dont have NABP no doctors and hospitalshavenpa no.
PCN and bin to process claims bin is imp pcn it may or may not be.
Medicaid for state.
Medicare for central.
pair is nothing but insurance company.
Dialup service its free for Newyork state medicaid deluxdata. If you use internet
they are going to charge you.
PCN is unique for Newyork state.
Newyork state-Medicaid.
Inorder the price to be update U and C(Usual and Customary charges should always be yes).
To send control drug report to newyork you can check the link given beneath :
https://commerce.health.state.ny.us/hpn/cgi-bin/applinks/contsubs/subdata.cgi
you can call up the number given beneath to have signup with them.
Missing or invalid RX Origin Code :
Press CTRL I -> edit payor set change it to DEF or Paid and go to claims section enter Dj
Medco : PEZ
caremark : 5101206265
pair name c
enter this in vendor certification.
If newyork state and medicaid they use delux data other than newyork it is erx swtich.
comm mode should always be dial up and otherwise it is charged.
If we are selecting caremark in settings then
Vcertification is 5101206265
else
medico is PEZ.
HCPCS code - 9
over the counter code
NDC Qualifier - 03
Edit Drug NDC-Q it will be 09 when billing NDC code is required.
If the patient is required with ndc code then edit drug NDC-Q - 03
HCPS code - 09
02 - if there is any primary amount
04 - other payment exists payment not collected
08 - only for newyork epic copay card
Xcharge :
userid : pos
pwd : primex
New jersey control drug report : ASAP
rename the text to AsAp
Maintainance ->sys file -> control setting -> control file tab
version=4.1 and file type = production
file name = p-npi number
asap r5/95 setting(control file)
Identifier - 0,Bin-2,ver.num-1 and trans code -1
field seperator = *,segment terminator = '/'
There is no need to enter the serial no in control report for new jersey. you need
to change the status 0 in the control settings in the default settings file
new jersey control drug submission link
https://www.njrxreport.com/Login.aspx?ReturnUrl=%2fdefault.aspx
new york control drug submission link
https://commerce.health.state.ny.us/hpn/cgi-bin/applinks/contsubs/subdata.cgi
file name : asap
new user :
tools ->security manager-> enter the initials and enter the description
provider id - license of the pharmacy
select
document
override action
medicaid
compound
less than 50$ we need to put 9999 99 99 in billing ndc
if it is more than 50$ they have to bill each and every ingredient and transmit the claim.
frist 4 digits of pin number next 4 digits of eti number is processor id
invalid bin number: ctrl I change the bin and save and transmit the message.
not getting pharmacy sent prescription : Double click on mmserx icon tray
you will get envelope icon.
Dur reject error
edit rx-DuR
ins carrier no : PAI
We submit control drug report only for new york. New jersy and florida they need to submit themselves.
How to check eligibility check :
Go to patient profile
click on eligibility check on the right side of hold Ctrl+I
then need to enter SSn number and check the result.
To change doctors npi
open primerx
re edit control i=> control =>npi edit
new jersery control report : ASAP
Pharmacist is having problem with pos he says some items are scanned and some items
are not being picked up
error : Object cannot cast from db null to other types
Ask the vendor name and if its cardinal ask the vendor to send 832 edi(Electronic data
information)and upload the file.
Zebra printer
width : 4.00
height : 8.50
To add secondary insurance :
click on ctrl+P and click on Additional insurance click on Add enter insurance Bin no
PCN,insurance id.
CLick on patient profile click on insurance click on add and add the insurance.
DEA Error
Beside presciber info you find a notepad icon just click on it and add the DEA reg no.
website to check DEA register of doctor :
http://www.dealookup.com/
you need to signup with them to check doctor dea
when transmission icon is disabled click on bill to text box and change the submission
type to 9 and save it the
transmission button gets enabled.
Remove serial number box :
click on bill to click on notepad edit insurance change rx serial no required setting
to no.
missing or invalid ingredient cost submitted first claim went through fine
next its not going
check with compound settings values in insurance
Insurance - AM,CC,CD,C9,C1,C3,C6,
CLAIM : SE,ER,E7,D3,D5,D6,D8,DF,DJ,C8,EB,CW,EK,28,
PHARMACY PROVIDER SEGMENT : EY,E9,
PRESCRIBER SEGMENT : EZ,DB,
COB SEGMENT : 6C,7C,E8,HB,HC,DV,5E,6E,
WORK COMPENSATION : CF,CG,CH,CI,CJ,CK,CI,CR,
DUR : E4,E5,E6,
PRICE SEGMENT : DC,DX,DQ,DU,DN,
COUPON SEGMENT : NE
COMPOUND SEGMENT : RE,TE,ED,EE,UE,
PRIOR AUTHORIZATION : PY,F3,
CLINICAL SEGMENT : VE,WE,DO,
PATIENT SEGMENT : C4,C5,CA,CB,
PRESCRIPTION OF FILE WILL SHOW ON THE BOTTOM OF THE SCREEN.
Installation of trans claim
installation path
C;\transclaimM
edit transclaim.ini
path = f:\trans
internet switch =N
if the network drive is not mapped map the network drive to f:\phdata
Transclaim should be installed only on server.
create transclaim.exe shortcut on desktop
invalid npi
click system settingws
press ctrl +i
select sql mgmt studio and select dbo.df001
to update npi select new query and then type the query given beneath with the npi
UPDATE INSCAR SET PHARM_NO='1952680894'
to delete and rx you need to check the rx pay records and then if its there
delete them check the status if its billed change the status to unbilled and tag
the records to be deleted and then click delete and then click refresh.
to create a purchase order the option is not there in primerx it will incorporated soon.
To remove the user prompt just go to default settings and uncheck the option there.
Dur reject error : Call up the insurance company to get the dur values.
scanner not working
close the scanner application and open it
and go to device manager and then uninstall the driver dont uncheck the box and
Scanner is not working
Error connecting device
go to the primeesc scanner folder
open primeescpadhost.exe.config and check the ip address
click run and then go to command prompt
type ipconfig and check the ip address and check it in the primeewscpadhost.exe.config
and see they both are same if they are not then change it and save the changes.
if scanner document is not showing up and says path not found the run the following query
logging into microsoft sql studio 2008.
select img_store_path from constant
execute the query it will give the path
go to that path and see whether the drive is shared if its not shared share it
and give full access control.
select network users to change my files option (If you are getting GDI error)
If patient has 2 insurances,primary and secondary. secondary is would be a medicaid we
want to bill primary insurance and bill medicaid as secondary so they can pick up the
payment whatever is not paid by primary insurance.
yes it can be done but we need to enter other coverage code as 03
Print Patient RX Record :
patients profile with paid prices from oct 22,2010 to set 12
enter patient name and click on the history on the right hand side and
then select the option all and print.
In PH1 you need to edit the settings of ph1 printer settings only.
if backup is successful and still you get backup not taken for last 4 days
then remove the old backup files from the drive and take the backup.
Phw01 and other station file the entries should be as given below if its not there then
it will prompt you an username and password.
TRANSCLMM=F:\TRANS\TRANSCLM.DBF
TRANSREL=F:\TRANS\TRANSREL.DBF
Pos
Physical inventory report
index was out of bounds of array error
label print option is not coming after transmitting the claim
click default settings and enable to option ask label printing
new jersy we need to submit for every 2 weeks.
new york once a month.Now its changed we need to submit it every 15 days.
POS - P drive
primerx - F drive
\\phserver\phdata
if reversal is not going through go to ncpdp and enter values in claims and then
click on transmit reversal.
In order to upload 832 file :
c:\prime po\po ackfiles\kinrey\inbound
-> Inventory->item file->Auto update price
54 Non-Matched Product/Service ID Number
It means one of the drug entered in the compound is not covered by the insurance.
POS installation
Go to ftp1.micromerchantsys.com
go to verifone_MX870
click on Primepos interface
select beta folder
copy it and paste on the desktop
extract all
install step1 32 bit if its xp
go to verifone current version
copy step3 and step4 and paste it on desktop
install step 5 setup.exe
change the path to C:\PosPadHost
check phw.ini in f:\phwin
open C:\POSPADHOST then open
edit MMS.HOSTSRV.exe and make the change as given below
<add key="HostIPAddress" value="tcp://localhost:8080/VerifonePosHost" />
hook the signature pad to the computer with the usb
then right side on the taskbar you will find new hardware find.
go to device manager and check do you have port number 9 in ports verifone port com 9
it means computer has detected that
open mx downloader
select com 9 in mx downloader and ask to customer to reset the signature pad
ask him to hold for 30 sec it will show numlock pad where you have to
enter the password its 166831 or 123456.
it will prompt user1 user2 ... select user1
select file transfer
then select serial download
then ask him to select usb
then full
then open mx 800 downloader
select factory bin
select 17 and select first file
it will say waiting for server click on send
send it
select file transfer
serial download
usb select
partial
select 17 select 2nd file and click send
now select file transfer
serial download
usb select
full
select step3_frm and select the file
select file transfer
serial download
usb select
partial
select step3_frm and select
step2 and select the file and send it
checking for processing compressed files
download successful
go to file manager and click and run application
Go to pos
click on application preferences system settings 2
and change
host address : tcp://localhost:8080/VerifonePosHostSrv
restart sigpad
select user1
enter pwd
123456
go to file manager and click and run application
C:\Documents and Settings\PHARMACY\Desktop\BETA\Factory bin\STEP2_OSv18\upgrade-RFS17SP1-to-18_2SC.tgz
invalid bin number
select ctrl I and check the bin
if its 6 digit number then the pharmacy is not enrolled with the insurance
insurance is adap
ctrl I ->edit payor settings and then in claim enter E1,
save it
click on the billed status to unbilled transmit the claim and then transmit reversal.
to enter new fax no
open microsoft sql studio
open df0001 and open the table and edit the fax number and save the changes.
signature pad work with com (or) usb port
go to device manager and check the ports
go to my computer select prime esc select primeescpadhostexe.config
<add key="PORT" value="2"/>
change the port value above seeing the port in device manager
Honeywell running on primerx always serial should be y cable
and click device manager change the com2 port edit and change it to com1
missing or invalid pharmacy no
pharmacy is not registered with the insurance their npi is not registered with the insurance
they have to call up the insurance
pa required for the prescription
call up the doctor and get the pa(prior approval number) and enter insurance
settings prior approval number PY,F3 and qualifer 01.
DEF(default)
PAid
Pharmacist says insurance has provided him dur values he need to enter it
click add and enter the dur values and then click on add new
add dur and save the changes and transmit the claim.
HONEYWELL SIG PAD
CONNECT TO FTP
AND GO TO PRIMEERX AND SELECT PRIMEESCW AND PASTE IT ON DESKTOP
CREATE A FOLDER C:\PrimeESC AND SETUP IN THAT FOLDER
connect to ftp and go to abdul jr folder and then select PrimeEscPadHost.exe.config
which has been already configured and paste it in c:\PrimeEsc
if the pad is connected to slave
type cmd and then type f:\phwin
type phw.ini
and check the database path
and ask to restart the machine
check the primeesc in the task manage if its taking more memory then it not properly connected
signature pad will be connected with y cable not ethernet cable one end goes to
barcode the other end goes to signature pad and the main line is connected to the computer.
Workman compensation information
you dont have save option to enter workman compensation information you can click on the rx
edit it and then click on workman compensation info on the top and enter the infor and
save it.
MISSING OR INVALID PRODUCT SERVICE ID CODE
press ctrl+i and then edit payor set and change from PAID TO DEF and saved the changes.
EPI
FORCE COB SEQ FOR SEC BILLING SHOULD BE Y
CLICK ON THE NOTEPAD ICON BESIDE BILL TO
EPIC OTHER COVERAGE CODE SHOULD BE 08
AND RX PAY RECORDS REJECTED RECORDS SHOULD BE DELETED
For slave computer
create user pharmacy and password pharmacy
change group enter phgroup instead of workgroup
just map f:\phdata network drive
go to f:\phwupd
install .net 1.1
net 2.0
PrimeWinSetup
Crystal Reports
Slave Set up
1.Pharmacy User
2.Phgroup
3.Mapped "F"Drive
4.Dot Net framework 1.0
5.Dot Net 1.1 Services pack
6.Dot Net framework 2.0
7.Crystal Reports 86 or 64 depends on OS
8.Ph Winsetup
.net framework 2.0 sp1 for vista and windows 7
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=7740
To make the scanner daw
bigger
go to f:\phdata\phwin
delete scanner.ini
DMS scanner settings -> Kofax
select 150
and restart the system
Pharmacist has dual billing primary has been billed secondary MCD he is getting an error
Missing or invalid oth cov code.
You need to put other coverage code 02 in the Misc RX info
Missing or invalid DAW code
change the payor set from DEF to paid and transmit the claim.
Switch : NDC
other coverage code : 00
Signature Pad
RX Signature rejected
Close the MMSHOSTSERV.exe and then open it and close POS and open the application.
It will run fine.
Copay only
just change the other coverage code to 08
save the changes and transmit the claim.
Max qty is not moving forward
type Ctrl+D edit drug remove the entry in insurance settings.
Inventory
If you want to delete a particular entry in the inventory you need to select the entry and click delete if you
click on clear it will delete the entire entries.
Missing or invalid prescriber id
ctrl I+ctrl S - change from DEA# to NPI# and transmit the claim
Not able to access primerx in slave computer
phw.global error
check firewall settings in the server turn it off
ping server hostname if not connecting with hostname ping with ip address
then in phw.ini give the ip address and then open hosts.ini and then give\
ip address and then hostname and save it.
SYNTAX ERROR
CHECK SPACE IN FIRST AND LAST NAME
ctrl drug selected 03 ndc
MISSING OR INVALID PRODUCT SERVICE IDNDC not covered by insurance OR check drug code
type 03 for medicine 09 for everything else
CHECK WITH THE
ERROR in pharmacy ID/NABP/NPI
Connect to sql managment studio
go to database DBO.DF0001
edit top 200 rows
update inscar set pharm_no="pharmacy no";
DUR reject error
two dur values pharmacist have
enter dur enter the values
and then click on add new and add the other dur values and save and transmit the claim.
Modem
unable to open port
check with the com port in the modem settings
and open transclaim and enter 1 number less in the port number
if com port is 3 in the modem enter 2 in the transclaim and save
the changes in the comm setup change to internet
restart transclaim and restart the system
Without Provider ID you can go with NPI
profit watch report
tools->profit watch report
Pharmacist says for reconcilliation for all insurances he is either able to do the
coupon or the insurance but cannot do both.
Connected and provided him the information and said we are aware of this issue
and once we will update programmers about this. And suggested him an option that
he can check with claim not ye paid insurance reconcilliation claim not yet paid report.
FOR COLARADO CONTROL DRUG REPORT SUBMISSION
https://www.coloradopdmp.org/portal-login/#SEND_RECEIVE_MESSAGES
Missing or invalid rx origin code
enter DJ in the claims payor set
and check with the rx orgin code
EZ
NO TRANSMISSION ERROR
CHANGE DEA# TO NPI# AND TRANSMIT THE CLAIM
TOP 25 DRUGS
CLICK REPORTS->TOP PERFORMERS REPORT
Missing or invalid eligibility clarification code
CTRL P+ CTRL M
Enter 0 in eligibility clarification code other coverage code 00
RX is not allowing to enter quantity
Delete Restriction in the Edit Drug
in POS when the pharmacist tries to login he is getting below error
The Type initializer for 'POS.UI.FRMMAIN' threw an exception
go to p:\posupp
copy vb6 folder on the desktop
run vb6controls.reg file
go to command prompt
p:
p:\cd posw
p:\posw>
regsvr32 mscomm32.ocx
p:\posw>
you get this message mscomm32.ocx is succeeded
Pharmacist is not able to capture 0 copayment
Select Allow zero transaction in application settings.
How to add house charge to sales transcation screen
In POS
ring up the transaction select house charge select the patient search
in primerx you need to create house charge account
rx->maint->House charge
you can search with code or name
signature pad is getting frozen
unplug the cable connected to the signature pad and then close the primeesc and then
plug the cable turn the primeesc and do a signature scan
verifone mx870 power adaptor
images in google
Inorder to print reports automatically to a printer
you need to set that printer as default
for labels its not need to set default printer
only for reports you need to set the printer as default on which it is being printed.
M/I
--Some error message--
NJM- CHANGE TO OTH
CHANGE TO DHU
PRIMARY O2
save the changes and transmit the claim.
Scanner is not working
Just scan the 18 bar codes and ask her to ring up the transaction
POS
Update cost price dont change the selling price
Inventory management->vendor file-> Main Vendor->click edit
uncheck vendor cost price
only aquistion cost is going to be updated
Filed RX cannot be filled.
Ctrl I and then enter order to fill days : 365
Max refills : 12
Order to L refill 365 and save the changes.
ftp website :
mmsftp
king321$
Drug dispensed report its showing red grid line
close primerx and open it and run the drug dispensed report it works fine.
Delete the RX record from the database which is been reveresed from the insurance company.
connect to microsoft sql server
new query
select * from rxpay where rxno='1219170'
comment the above statement
--select * from rxpay where rxno ='1219170'
update rxpay where rxno='1219170' and rectype='r'
now delete the record from primerx and refresh the screen.
Not able to do debit transcation in POS pinpad not configured message is coming in pinpad
right click and open mycomputer properties and check the com port
check what application he is using is it X-Charge (or) PC-Charge
log into xcharge if he is using xcharge
click on setup and then select the port 4
and ask the pharmacist to type 1234 which is the password on the pinpad
you get test successful and thats it he can go ahead and work.
Honeywell signature pad.
connect to ftp website
open primerx folder and then download primeesc folder onto the desktop.
invalid pricing segment
filed no 15 prior authorization number check if it is more than 11 digits
Invalid card holder id-Medicaid
claim is getting process
but reversal is not going
NYMCD - copy the insurance values
NYMCD REVERSAL - PASTE THE VALUES IN INSURANCE AND SAVE THE CHANGES
TRANSMIT THE REVERSAL IT WILL WORK FINE.
Medico and newyork medicaid with DO version dont change it to 51 DO version.
Backup is taking fine but getting failed message in the end.
SMOOBjects should be set to Yes
DatabaseBackupFiles=No
DatabaseBackup=Yes
DatabaseBackupDiff=No
DirBackup=No
FilesBackup=Yes
FTPUpload=No
CopyToNetWork=Yes
LocalBackup=Yes
DeleteFromTempDirectory=Yes
UseSmoObjectsForBackup=Yes
LocalBackupInteractive=Yes
WHEN TRYING TO SUBMIT PRIMARY OTHER COVERAGE CODE SHOULD BE 00
Syntax error in DO version for medicaid
the ncpdp should be D0(Dzero) and the payorset is NYMCD_DO
After the new installation has been done check with phw.ini in phwin folder and
check the server path is there or not.
While trying to transmit the claim he is getting
Object reference not set to variable error
press ctrl + I and then check with the ncpdp version and if it is latest version it should be D0
else it should be 51 and save the changes and transmit the claim
check the version if it is showing the old version and the ncpdp D0 in the ncpdp
it means the installation has not been properly done reinstall the application.
Missing or invalid state or province id.
ctrl + I
Change the ncpdp to 51 and the payor set to paid and transmit the claim.
While printing the label in new version 2.3.1.0 we are getting the below error :
Cannot set column 'AUTH_NO'. The value violates the Maxlength limit of this column.
Go to system settings and then uncheck the option enable sms settings and save the changes.
While trying to transmit the claim he is getting missing or invalid other state province version 2.3.1.0
Syntax Error in NYMCD
copy all the values in claims and put ,AK,
then copy the values in claims and then
paste in NYMCD claims section and save the changes and transmit the claim.
SECONDARY IS NOT GOING
REMOVE ALL THE REJECTED AND THEN CHANGE IN THE COVERAGE CODE TO 1 AND SAVE THE CHANGES AND TRANSMIT THE CLAIM.
Refill request reminder
open patient rx and then press ctrl + P and then check the option refill request
then on the menu bar click on refill and then check refill and give the date it will show the refill
on the rx it will show auth refill on the left side beside rx#
Pharmacist is not able to reverse a record.
Checked with the pay record its not there
suggested the pharmacist to transmit the record and then do the reversal it went through fine.
If transclaim is not working and saying set instance id and not opening then
open transclaim.ini
then remove the specified 3 lines beneath it
dbServer=PHSERVER\SQLEXPRESS
Catalog=PharmSql
InstanceId=1
and set InternetSwitch=N and save the changes
then open microsoft sql server
open dbo.transclmstations
open dbo.transclminstances
and run sql query
and then open transclaim it works fine.
Pharmacist says the refill reminder is not turning black
check ctrl i and then check with the refill settings 365 12 and 365
and then check with ord quantity and enter it and unbill it and save it and then bill it.
nOT ABLE TO UPDATE THE PRICE
CTRL i + CTRL S
AND CHECK U AND C SHOULD BE SAME
CLICK ON THE ORD QTY AND THE PRICE WILL BE AUTOMATICALLY UPDATED.
Blank Labels - 4-5 business days
Custom Labels - 3 weeks.
Pharmacist is having problem with billing secondary claim.
check other coverage code it should be 02
rx pay records remove rejection records
and then change the coverage code to 1
settings prescriber NPI#
Payor set Paid
save and transmit the claim.
Pharmacist want to remove the pharmacy name and the address printed on the label.
open prlabel.js
edit the label and make the following setting to false on the top of the label.
RXL.PrintPharmacyName=false;
Backup is getting Verification failed message.
make
CopyToNetWork=No
Invalid NPI
It means the pharmacy is not enrolled with the insurance he need to call up
the insurance and provide them the npi number if the pharmacy is registered
then only the claim goes through.
when entering RX it should ask written,email and other
open system file and select rx origin code.
Zebra printer printing upside down
change it to 180 degrees
NEw DO version
MCD
enter proc type NYMCD
and then remove all the diagnosis codes and save the changes and transmit the claim(note the diagnosis code and then remove them)
21
while transmitting the claim he is getting only 21 error
connected and checked with the insurance settings and suggested to check with different
drug ndc since the given drug ndc its not able to transmit
try using a different ndc. Enter BO in the field.
missing or invalid other payor id qualifier
COB-2
transmission settings
first one check
second one check
While doing the refill its asking pharmcist initals wanted to remove it
go to default settings->RX Settings->Uncheck confirm RX pharmacist initials and save it.
Installation DO version failed.
Updatew.ini file missing
open ftp1.micromerchantsys.com go to abduljr folder and then copy updatew.exe.config and place it in phwin
folder and start the installation.
control drug report spooling with wrong npi number
Invalid npi
open sql managementg studio and open
dbo.df001 database
edit the pharm_no with the new npi and then execute the below query
UPDATE INSCAR SET PHARM_NO='5164083999'
While trying to process from the erx the system is crashing and showing a DEA reg number
copy the DEA REG shown on the screen then
open the prescriber and then enter the DEA REG which you got on the error above and save the changes and
transmit the claim. It will go fine.
Unable to transmit the claim.
Message not received for the batch.
Open slave computer and check the station id and then go to main server
and then open transclaim application and then specify the station id in the instances.
It will work fine.
Drug brand name is different and its printing different name on the label.
open drug (ctrl+D) edit drug and then copy the brand name and then
go to drug counselling and then click on copy trx code and then
enter the drug name and then
save the record and save the label.
Missing or invalid workman compensation segment.
Ctrl+I go to transmission setting and then click workman compensation YES option and save and transmit the claim.
covermymeds
systemsettingsfile: give the url in primesearchurl
autoupdateurladdress:give the url
enter the userid and password.
RX Admin is always popping while doing a refill
go to default settings and then system settings and then rxadmin change to None and save the changes.
POS
Invalid c:\documents\...\merchantconfig.xml
check with the network posdata path mapped network drive check whether the mapped network
drive is accessible if not restart the server.
Missing or invalid basis of cost determination.
For Prescription
Enter NY in MEDCO_D0
then remove everything in basis of cost from transmission settings
enter 01 in basis of cost field and transmit the claim.
for compound
Edit the compound and then in the ingredients enter 01 in the basis of cost field in all the ingredients.
Missing or invalid authorization code in POS
while swiping the card he need to just enter mmyy there is no slash in between and then
transmit.
Primerx new installation phw.global error after the new installation.
open primerx cd and then copy dbscript folder and paste it on desktop
then run dbscript select sql authentication and then enter
username : sa
password : MMSPhW110
select upgrade existing database.
open primerx it works fine now.
Fax server installation :
Error: MMSFaxServer:
Connect to FTP and then download Faxserver V1.0.1.1
Rename Faxserver v1.0.1.1 to Faxserver and copy to in C Drive.
go to Faxserver drive
Open phw.ini and remove 1st three lines and then connect to microsoft sql server and take
the database connect string and then copy next to db server
and save the changes
the open faxserver.ini and then enter the database connection string and save
Error: MS Reference Scan serif Font
Reason: install from FTP file Font folder and download it on PHUPD and install
No Prescriber Switch Defined
Go to Prescriber Profile
beside prescriber info click notepad icon
click on ERX SWITCH
Click on ADD
SELECT SURESCRIPT
ENTER DOCTOR SPI(DOCTOR'S SURESCRIPTS PROVIDER ID)
PHARMACIST NEED TO CALL UP THE DOCTOR AND GET THE DOCTOR'S SURESCRIPT PROVIDER ID.
Software ID for micromerchant for New York State
its 5101206265
Primerx is not opening after the version upgrade
insert the new version cd copy dbscript folder on the desktop and
select upgrade existing database
username :sa
password : MMSPhW110
database:pharmsql
check the ip address in the phw.ini file by typing ipconfig on the command prompt.
New Jersey Subscription Id:
Go to Maintainance->Insurance settings file->search NJM(new jersey insurance)
then open transmission settings(in Vendor certification you find the subscription id)
Parata data is not transferring to primerx.
Close disphistory and then reopen it.
INVALID PRICING SEGMENT
INVALID CLAIM SEGMENT
Remove PCS and change it to DEF and save the changes and transmit the claim.
ctrl I + ctrl O
additional insurance
PD1
DHU
99
IN INSURANCE SETTINGS FOR NJM (PCN - PAAD)
POS
External component has thrown an exception
closed the instances and then restart the system it works fine.
In Primerx no more refills left for the patient for mcd.
open the primerx and then change the qty dispensed to 100 and ordered to 100 and save the changes
and transmit the claim. It goes through fine.
Unable to transmit a claim.
Press ctrl I and ctrl H and then click edit payor set and check the values are going or not
if the values are going
retransmit the claim and then reverse the claim.
Primerx without CD installation
login to ftp
download V2.3.1.3
install the primerx
download v2.3.1.8 setup
rename phw.exe to phw_old and then go to V2.3.1.8 folder and copy phw.exe and paste in phwin folder
missing or invalid provider id while trying to transmit the claim.
Connected and checked with the insurance settings and then entered the pharmacist state license number
in the user settings and then in the insurance settings changed from npi to provider id and saved the changes
and transmitted the claim. It went through fine.
POS
network instance not able to do pos transcation
ping the server with hostname
if not able to ping then check with ip address if its pinging with ip address
go to pos folder and then edit poshostexe.config and then edit the host name and replace it with ip address
and save the changes.
REPORT THAT LIST GENERIC ITEMS/PLANNED ITEMS
Go to DRUG FILE->REPORTS->PLANNED ITEMS AND THEN HE CAN SELECT THE OPTION.
only schdule 2 report not schedule 3 or 3
go to reports->rx reports plus and then select the schedule and then print then print the report.
Want to print sig in both languages(English and Spanish)
go to patient profile and then select spanish language
go to maintainance->default settings->label settings->Print both languages.
When you type sigcode manually it wont show spanish language if you type sig code only it will show spanish language.
AMount not getting printed in daily log report
go to tools->Security Manager->check the user and edit the user
go to reports->select daily log report check print amount column and save the changes.
New York medicaid information for compound
https://www.emedny.org/info/formfile.aspx7
Cash prescription
Length cannot be less than zero parameter
Name : length
source:mscorlib
Doctor npi is not there enter the doctor npi and it will print.
5th option in RX ORIGIN CODE?
Pharmacy is nothing but prescription transfer.
New Rule in new york medicaid
primary is paid
in seconday if it is nymcd
secondary <PRIMARY> 99 05 -PART B
05 99 -PART D
IF THE PRIMARY INSURANCE IS PART B IT IS 99 05
IF THE PRIMARY INSURANCE IS PART D IT IS 05 99
missing or invalid submission clarification code.
Connected and checked with the insurance settings and then entered CTRL I + CTRl H and
uncheck submission clarification code and then in the miscellaneous rx info uncheck send
sub clarification code 19 split billing and save the changes and transmit the claim. It went through fine.
Epic claim:
Getting MW error
MR
PRODUCT SERVICE NOT COVERED BY THE INSURANCE.
Missing or invalid other clarification code
remove dk from claims and transmit the claim.
Error :
Submit bill to other processor or primary payor.
DUR REJECT ERROR
RX PAY RECORDS
CHANGE
OTHER COVERAGE CODE 1
COPAY AMOUNT APPLIED TO
PERIODIC DEDUCTABLE TO
AMOUNT APPLIED TO
COPAY/CO-INS
RX FILL RECORDS
CHANGE
DUR ENTER VALUES
MEA
DHU
99
WLL
DWC
99
MW ERROR
INSTALL 2.3.2.0 FROM TEMPRELEASE AND THEN DOWNLOAD FROM SMARTFTP 2.3.2.1 AND INSTALL
MR
PRODUCT SERVICE IS NOT COVERED BY THE INSURANCE.
Disperacny between other coverage code and other payor amount paid amount.
Change the payor set to DEF and save the changes and transmit the claim.
Missing or invalid other payer- patient responsibility amount count.
change cob segment to 02 and DEF save the changes and transmit the claim.
select first 2 option and uncheck all the other options and save and transmit the claim.
Missing or invalid other coverage code.
Miscellenaous rx info check with coverage code and save the changes and then in transmission
settings and then uncheck all the options and save the changes and it works fine.
Error :
276 Scheduled Prescription ID Number is not used for this Transaction Code
Reference/Auth# : 96611
REMOVE RX SERIAL NUMBER FROM PRIMERX RX SCREEN AND TRANSMIT THE CLAIM.
vERSION RELEASE NUMBER
CHANGE TO 51 FOR NEW JERSEY HE HAS TO ENROLL WITH MELINA MEDICAID.
Not able to reverse the claim for both primary and secondary.
CTRL I + CTRL H
remove all the check boxes and then transmit reversal for the primary and then reverse
the secondary claim.
Input string not in correct format.
install 2.3.2.1 (or) 2.3.2.2
invalid string specified
install 2.3.2.2
Secondary insurance claim is not going
other insurance
enter primary insurance say MCR 13 99 and save the changes and transmit the claim.
TR
REMOVE RX SERIAL IN THE TRANSMISSION SETTINGS
NR
02 M/I Version/Release Number
41 Submit Bill To Other Processor Or Primary Payer Most Likely, this Insurance is not Primary for this Patient. Find out and bill to Primary Ins. First
85 Claim Not Processed
MW
Reference/Auth# : 201200550032669
fOR NEWJERSY THE PHARMACIST HAVE NOT SIGNED UP FOR D0 CHANGE THE PAYOR SET TO 51 AND TRANSMIT
THE CLAIM SUGGEST THE PHARMACIST TO SIGN UP THE PAPERS FOR D0 COMPLAIANCY.
Product service id qualifier not support
edit drug and put ndc qualifier 03 and the the ndc number which is on the top in the billing ndc
and save the changes and transmit the claim.
syntax error
check with the first name and last name space and then change the payor set and transmit the claim,
check with the patient telephone number if not entered ask them to enter and save and transmit the claim.
check with other processor primary payer
primary paid problem with secondary
take the primary insurance name and then
press CTRL I + CTRL O and then click add
add the primary insurance and then enter (DHU OR OTH) and then enter 99 and
save the changes and transmit the claim.
Missing or invalid facility id:
edit DUR and remove 0 from level of effort and save the changes and transmit the claim.
click on dur give space and hit enter and similarly with all other fields and then
enter 11 in level of effort and hit enter and save the changes and tranmsit the claim.
in the DUR it will be highlighted.
Message not received for the batch while processing the claim.
Change the payor set and transmit the claim. It works fine.
Missing or invalid other payor id qualifier.
primary paid secondary there is a problem
TAKE PRIMARY INSURANCE BIN ID AND GO TO SECONDARY INSURANCE
ADD ADDITIONAL INSURANCE AND THEN ADD BIN ID AND THEN ADD DHU AND 99
and save the changes and transmit the claim.
Pharmacy number is invalid
Check with the insurance settings remove the npi in the insurance settings
and put nabp number and then change the id qualifier to 07 instead of 01
and try to transmit the claim.
Scanner is not working.
gone to primeesc folder and then copied config.xml and then copied
rxhostsrv.config and copied on the desktop
6G Coordination Of Benefits/Other Payments Segment Required For Adjudication
85 Claim Not Processed
Change the cob segment 1 in the insurance settings and
then uncheck all the settings and then only check send oth cov code(C8) when blank.
then in misc rx info select 2 and then make everything blank and transmit the claim.
MW error for epic for secondary insurance claim.
In RX pay record if the primary is being paid and in the rx pay record
click on change and click on benefit stage information and in the
field value if the value is 01-06 then epic is going to pay for the insurance
if it is 50 then epic is not going to pay for the insurance.
ANY VERSION BEFORE 2.3.2.3 INSTALL THE LATEST VERSION
Reversal is not getting processed
put E8 in the reversal settings and save the changes and transmit the reversal.
invalid percentage sales tax submitted
not able to process secondary
change the cob to 2
put the first option active and uncheck all other options and transmit the secondary claim.
6G Coordination Of Benefits/Other Payments Segment Required For Adjudication
85 Claim Not Processed
if primary bottom three should be checked
ch should be 00 or blank
secondary
oth should be 08
TR M/I Billing Entity Type Indicator
CHANGE THE WORKMAN COM TO NO IN THE INSURANCE SETTINGS
TRANSMIT THE CLAIM
85 Claim Not Processed
W9 Accumulated Gross Covered Drug Cost Amount Must Be Equal To Or Greater Than Zero
Delete a reversal.
use pharmsql
go
--- select * from rxpay where rxno='945450' and refill_no='2'
update rxpay set rectype='R' where rxno='943435' and refill_no='3'
M/I Billing Type Indicator
CTRL I + CTRL S
MAKE WORKMAN COMP NO
MAKE RX SERIAL NUMBER REQUIRED NO
8M Sum Of Compound Ingredient Costs Does Not Equal Ingredient Cost Submitted
calculate the total cost in the comp field on the calculator and then put the value in ingredient cost
and transmit the claim.
Though the backup is taken and we are getting successful message. Primerx is saying backup
not taken for the last eight days.
check with the existing backup version
if its 11 or even if it is 12 copy the settings file on the desktop
uninstall the backup application
and then connect to ftp and then go to primebk and download primebk ver 12 on the desktop
and install it and then enter the settings in the settings.ini in primebk folder manually
from seeing it from settings.ini file copied on the desktop.
amount in field 36 amount due and save the changes and then transmit the claim.
Claim rejected
for high dose override you need to enter 02 in submission clarification code.
object reference not set to instance of an object while trying to transmit the claim.
download the latest primerx and install it.
MZ ERROR OVERFLOW
check with the doctors name (length of the name any comma space edit it)
MW
problem with epic not able to process secondary insurance claim
check the version and upgrade it to latest version
reverse the primary and then retransmit.
ans: click on ins info batch info change it to 1 instead of 4.
control file for florida
system file control file type reselect file type production. Identifier ASB 0 2 1.
Default Settings-> control settings-> C for Controls and put 0
enter serial in control generation error
edit rx and enter the serial number change the status to unbilled save the changes. Bring the
rx and change the status to billed and then save the changes.
How to remove RX Admin
primary card holder -1 spouse -2 all the kids -3 and prior authorization he need to call
the insurance.
Enter etin number
go to insurance and go to processor id first 4 letters of pin and first 4 letters of etin
number
Zebra printer drivers :
http://devid.info/27942
insurance gave three values to enter DU,H9,Dx where to enter
ctrl I+Ctrl H+ Ctrl P edit payor set and enter it in pricing field.
M/I gross amount due error while trying to bill for secondary
go to pay records
go to misc rx record change it to 03.
reason_cd doesnt belong to table rx error while trying to print label
reason_cd error
maintainance->system file->system settings->uncheck Enable SMS and Email Services
If the patient is required with NDC code then edit drug NDC-03 and HCPCS code-09.
Transmission Settings.
V Certification: If we are selecting caremark in settings then VCertification is
5101206265.
Else medico is PEZ.
edit insurance and double click on vcertification and enter PEZ
U & C : Usual and customary charges should always be yes. In order to price to
update U and C should be yes.
IDQ:- id qualifier if we don't add this missing (or) invalid qualifier
message comes. It should always be 01.
NPA-01
NABP- 07.
Edit Insurance
Processor id it may or may not be but bin id is compulsory
Missing or invalid primary care provider id
click on patient profile enter npi in primary(if its restricted to clinic enter clinic
npi if its restricted to patient enter patient npi)
Ctrl P + Ctrl M
enter npi click search
ctrl I+ctrl H + ctrl P check payor set enter the npi
create doctor file with clinic file
Invalid npi
collect pharmacy name,nabp no,npi number and connect to haji or abdul halim
or raise a ticket since it has to been updated in the database.
Primerx is not getting opened
check the properties and open file location and seeing the network drive is accessible.
Connected and checked the primerx file path settings and found that network drive
is not accessible. Able to ping the phserver but not able to map it . Asked the
pharmacist to restart the server and all the slave systems and remove sms settings
from the system settings file and now he is able to print the labels and also able
to access primerx from all the systems.
prlabelL.js is the label script file.
RX Origin :
Written
Telephone
Electronic
Facsimile
Multiple pain P
hold H
save s
click enter
installation of transclaim
installation path : c:\transclmM
edit transclamM.ini
path = f:\trans
internet switch = N
N (0r) E
NDC (or) ERX
Message not received for the batch. We will get this when internet is down.
US robotic modem 96k which only will work is serial port only external no
internal modem which we are connecting between analog line not digital line.
Create shortcut of transclaim on desktop
f:\mms\login\transclaim.bet
transclmM
change icon transclaimM log M blue color
switch :
when we transmit the claim it will go to the switch and then it will go to the insurance
it is like third party.
If prescription is cash there will be no copay amount.
by default it is NDC for all pharmacies.
If newyork state and medicaid(MCD) if they- Delux Data
id Qualifier : If we dont add this we getting missing or invalid qualifier message.
It should always be 01.
NPA-01
NABP-07
NPA - 10 digit
pharmacists dont have NABP no doctors and hospitalshavenpa no.
PCN and bin to process claims bin is imp pcn it may or may not be.
Medicaid for state.
Medicare for central.
pair is nothing but insurance company.
Dialup service its free for Newyork state medicaid deluxdata. If you use internet
they are going to charge you.
PCN is unique for Newyork state.
Newyork state-Medicaid.
Inorder the price to be update U and C(Usual and Customary charges should always be yes).
To send control drug report to newyork you can check the link given beneath :
https://commerce.health.state.ny.us/hpn/cgi-bin/applinks/contsubs/subdata.cgi
you can call up the number given beneath to have signup with them.
Missing or invalid RX Origin Code :
Press CTRL I -> edit payor set change it to DEF or Paid and go to claims section enter Dj
Medco : PEZ
caremark : 5101206265
pair name c
enter this in vendor certification.
If newyork state and medicaid they use delux data other than newyork it is erx swtich.
comm mode should always be dial up and otherwise it is charged.
If we are selecting caremark in settings then
Vcertification is 5101206265
else
medico is PEZ.
HCPCS code - 9
over the counter code
NDC Qualifier - 03
Edit Drug NDC-Q it will be 09 when billing NDC code is required.
If the patient is required with ndc code then edit drug NDC-Q - 03
HCPS code - 09
02 - if there is any primary amount
04 - other payment exists payment not collected
08 - only for newyork epic copay card
Xcharge :
userid : pos
pwd : primex
New jersey control drug report : ASAP
rename the text to AsAp
Maintainance ->sys file -> control setting -> control file tab
version=4.1 and file type = production
file name = p-npi number
asap r5/95 setting(control file)
Identifier - 0,Bin-2,ver.num-1 and trans code -1
field seperator = *,segment terminator = '/'
There is no need to enter the serial no in control report for new jersey. you need
to change the status 0 in the control settings in the default settings file
new jersey control drug submission link
https://www.njrxreport.com/Login.aspx?ReturnUrl=%2fdefault.aspx
new york control drug submission link
https://commerce.health.state.ny.us/hpn/cgi-bin/applinks/contsubs/subdata.cgi
file name : asap
new user :
tools ->security manager-> enter the initials and enter the description
provider id - license of the pharmacy
select
document
override action
medicaid
compound
less than 50$ we need to put 9999 99 99 in billing ndc
if it is more than 50$ they have to bill each and every ingredient and transmit the claim.
frist 4 digits of pin number next 4 digits of eti number is processor id
invalid bin number: ctrl I change the bin and save and transmit the message.
not getting pharmacy sent prescription : Double click on mmserx icon tray
you will get envelope icon.
Dur reject error
edit rx-DuR
ins carrier no : PAI
We submit control drug report only for new york. New jersy and florida they need to submit themselves.
How to check eligibility check :
Go to patient profile
click on eligibility check on the right side of hold Ctrl+I
then need to enter SSn number and check the result.
To change doctors npi
open primerx
re edit control i=> control =>npi edit
new jersery control report : ASAP
Pharmacist is having problem with pos he says some items are scanned and some items
are not being picked up
error : Object cannot cast from db null to other types
Ask the vendor name and if its cardinal ask the vendor to send 832 edi(Electronic data
information)and upload the file.
Zebra printer
width : 4.00
height : 8.50
To add secondary insurance :
click on ctrl+P and click on Additional insurance click on Add enter insurance Bin no
PCN,insurance id.
CLick on patient profile click on insurance click on add and add the insurance.
DEA Error
Beside presciber info you find a notepad icon just click on it and add the DEA reg no.
website to check DEA register of doctor :
http://www.dealookup.com/
you need to signup with them to check doctor dea
when transmission icon is disabled click on bill to text box and change the submission
type to 9 and save it the
transmission button gets enabled.
Remove serial number box :
click on bill to click on notepad edit insurance change rx serial no required setting
to no.
missing or invalid ingredient cost submitted first claim went through fine
next its not going
check with compound settings values in insurance
Insurance - AM,CC,CD,C9,C1,C3,C6,
CLAIM : SE,ER,E7,D3,D5,D6,D8,DF,DJ,C8,EB,CW,EK,28,
PHARMACY PROVIDER SEGMENT : EY,E9,
PRESCRIBER SEGMENT : EZ,DB,
COB SEGMENT : 6C,7C,E8,HB,HC,DV,5E,6E,
WORK COMPENSATION : CF,CG,CH,CI,CJ,CK,CI,CR,
DUR : E4,E5,E6,
PRICE SEGMENT : DC,DX,DQ,DU,DN,
COUPON SEGMENT : NE
COMPOUND SEGMENT : RE,TE,ED,EE,UE,
PRIOR AUTHORIZATION : PY,F3,
CLINICAL SEGMENT : VE,WE,DO,
PATIENT SEGMENT : C4,C5,CA,CB,
PRESCRIPTION OF FILE WILL SHOW ON THE BOTTOM OF THE SCREEN.
Installation of trans claim
installation path
C;\transclaimM
edit transclaim.ini
path = f:\trans
internet switch =N
if the network drive is not mapped map the network drive to f:\phdata
Transclaim should be installed only on server.
create transclaim.exe shortcut on desktop
invalid npi
click system settingws
press ctrl +i
select sql mgmt studio and select dbo.df001
to update npi select new query and then type the query given beneath with the npi
UPDATE INSCAR SET PHARM_NO='1952680894'
to delete and rx you need to check the rx pay records and then if its there
delete them check the status if its billed change the status to unbilled and tag
the records to be deleted and then click delete and then click refresh.
to create a purchase order the option is not there in primerx it will incorporated soon.
To remove the user prompt just go to default settings and uncheck the option there.
Dur reject error : Call up the insurance company to get the dur values.
scanner not working
close the scanner application and open it
and go to device manager and then uninstall the driver dont uncheck the box and
Scanner is not working
Error connecting device
go to the primeesc scanner folder
open primeescpadhost.exe.config and check the ip address
click run and then go to command prompt
type ipconfig and check the ip address and check it in the primeewscpadhost.exe.config
and see they both are same if they are not then change it and save the changes.
if scanner document is not showing up and says path not found the run the following query
logging into microsoft sql studio 2008.
select img_store_path from constant
execute the query it will give the path
go to that path and see whether the drive is shared if its not shared share it
and give full access control.
select network users to change my files option (If you are getting GDI error)
If patient has 2 insurances,primary and secondary. secondary is would be a medicaid we
want to bill primary insurance and bill medicaid as secondary so they can pick up the
payment whatever is not paid by primary insurance.
yes it can be done but we need to enter other coverage code as 03
Print Patient RX Record :
patients profile with paid prices from oct 22,2010 to set 12
enter patient name and click on the history on the right hand side and
then select the option all and print.
In PH1 you need to edit the settings of ph1 printer settings only.
if backup is successful and still you get backup not taken for last 4 days
then remove the old backup files from the drive and take the backup.
Phw01 and other station file the entries should be as given below if its not there then
it will prompt you an username and password.
TRANSCLMM=F:\TRANS\TRANSCLM.DBF
TRANSREL=F:\TRANS\TRANSREL.DBF
Pos
Physical inventory report
index was out of bounds of array error
label print option is not coming after transmitting the claim
click default settings and enable to option ask label printing
new jersy we need to submit for every 2 weeks.
new york once a month.Now its changed we need to submit it every 15 days.
POS - P drive
primerx - F drive
\\phserver\phdata
if reversal is not going through go to ncpdp and enter values in claims and then
click on transmit reversal.
In order to upload 832 file :
c:\prime po\po ackfiles\kinrey\inbound
-> Inventory->item file->Auto update price
54 Non-Matched Product/Service ID Number
It means one of the drug entered in the compound is not covered by the insurance.
POS installation
Go to ftp1.micromerchantsys.com
go to verifone_MX870
click on Primepos interface
select beta folder
copy it and paste on the desktop
extract all
install step1 32 bit if its xp
go to verifone current version
copy step3 and step4 and paste it on desktop
install step 5 setup.exe
change the path to C:\PosPadHost
check phw.ini in f:\phwin
open C:\POSPADHOST then open
edit MMS.HOSTSRV.exe and make the change as given below
<add key="HostIPAddress" value="tcp://localhost:8080/VerifonePosHost" />
hook the signature pad to the computer with the usb
then right side on the taskbar you will find new hardware find.
go to device manager and check do you have port number 9 in ports verifone port com 9
it means computer has detected that
open mx downloader
select com 9 in mx downloader and ask to customer to reset the signature pad
ask him to hold for 30 sec it will show numlock pad where you have to
enter the password its 166831 or 123456.
it will prompt user1 user2 ... select user1
select file transfer
then select serial download
then ask him to select usb
then full
then open mx 800 downloader
select factory bin
select 17 and select first file
it will say waiting for server click on send
send it
select file transfer
serial download
usb select
partial
select 17 select 2nd file and click send
now select file transfer
serial download
usb select
full
select step3_frm and select the file
select file transfer
serial download
usb select
partial
select step3_frm and select
step2 and select the file and send it
checking for processing compressed files
download successful
go to file manager and click and run application
Go to pos
click on application preferences system settings 2
and change
host address : tcp://localhost:8080/VerifonePosHostSrv
restart sigpad
select user1
enter pwd
123456
go to file manager and click and run application
C:\Documents and Settings\PHARMACY\Desktop\BETA\Factory bin\STEP2_OSv18\upgrade-RFS17SP1-to-18_2SC.tgz
invalid bin number
select ctrl I and check the bin
if its 6 digit number then the pharmacy is not enrolled with the insurance
insurance is adap
ctrl I ->edit payor settings and then in claim enter E1,
save it
click on the billed status to unbilled transmit the claim and then transmit reversal.
to enter new fax no
open microsoft sql studio
open df0001 and open the table and edit the fax number and save the changes.
signature pad work with com (or) usb port
go to device manager and check the ports
go to my computer select prime esc select primeescpadhostexe.config
<add key="PORT" value="2"/>
change the port value above seeing the port in device manager
Honeywell running on primerx always serial should be y cable
and click device manager change the com2 port edit and change it to com1
missing or invalid pharmacy no
pharmacy is not registered with the insurance their npi is not registered with the insurance
they have to call up the insurance
pa required for the prescription
call up the doctor and get the pa(prior approval number) and enter insurance
settings prior approval number PY,F3 and qualifer 01.
DEF(default)
PAid
Pharmacist says insurance has provided him dur values he need to enter it
click add and enter the dur values and then click on add new
add dur and save the changes and transmit the claim.
HONEYWELL SIG PAD
CONNECT TO FTP
AND GO TO PRIMEERX AND SELECT PRIMEESCW AND PASTE IT ON DESKTOP
CREATE A FOLDER C:\PrimeESC AND SETUP IN THAT FOLDER
connect to ftp and go to abdul jr folder and then select PrimeEscPadHost.exe.config
which has been already configured and paste it in c:\PrimeEsc
if the pad is connected to slave
type cmd and then type f:\phwin
type phw.ini
and check the database path
and ask to restart the machine
check the primeesc in the task manage if its taking more memory then it not properly connected
signature pad will be connected with y cable not ethernet cable one end goes to
barcode the other end goes to signature pad and the main line is connected to the computer.
Workman compensation information
you dont have save option to enter workman compensation information you can click on the rx
edit it and then click on workman compensation info on the top and enter the infor and
save it.
MISSING OR INVALID PRODUCT SERVICE ID CODE
press ctrl+i and then edit payor set and change from PAID TO DEF and saved the changes.
EPI
FORCE COB SEQ FOR SEC BILLING SHOULD BE Y
CLICK ON THE NOTEPAD ICON BESIDE BILL TO
EPIC OTHER COVERAGE CODE SHOULD BE 08
AND RX PAY RECORDS REJECTED RECORDS SHOULD BE DELETED
For slave computer
create user pharmacy and password pharmacy
change group enter phgroup instead of workgroup
just map f:\phdata network drive
go to f:\phwupd
install .net 1.1
net 2.0
PrimeWinSetup
Crystal Reports
Slave Set up
1.Pharmacy User
2.Phgroup
3.Mapped "F"Drive
4.Dot Net framework 1.0
5.Dot Net 1.1 Services pack
6.Dot Net framework 2.0
7.Crystal Reports 86 or 64 depends on OS
8.Ph Winsetup
.net framework 2.0 sp1 for vista and windows 7
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=7740
To make the scanner daw
bigger
go to f:\phdata\phwin
delete scanner.ini
DMS scanner settings -> Kofax
select 150
and restart the system
Pharmacist has dual billing primary has been billed secondary MCD he is getting an error
Missing or invalid oth cov code.
You need to put other coverage code 02 in the Misc RX info
Missing or invalid DAW code
change the payor set from DEF to paid and transmit the claim.
Switch : NDC
other coverage code : 00
Signature Pad
RX Signature rejected
Close the MMSHOSTSERV.exe and then open it and close POS and open the application.
It will run fine.
Copay only
just change the other coverage code to 08
save the changes and transmit the claim.
Max qty is not moving forward
type Ctrl+D edit drug remove the entry in insurance settings.
Inventory
If you want to delete a particular entry in the inventory you need to select the entry and click delete if you
click on clear it will delete the entire entries.
Missing or invalid prescriber id
ctrl I+ctrl S - change from DEA# to NPI# and transmit the claim
Not able to access primerx in slave computer
phw.global error
check firewall settings in the server turn it off
ping server hostname if not connecting with hostname ping with ip address
then in phw.ini give the ip address and then open hosts.ini and then give\
ip address and then hostname and save it.
SYNTAX ERROR
CHECK SPACE IN FIRST AND LAST NAME
ctrl drug selected 03 ndc
MISSING OR INVALID PRODUCT SERVICE IDNDC not covered by insurance OR check drug code
type 03 for medicine 09 for everything else
CHECK WITH THE
ERROR in pharmacy ID/NABP/NPI
Connect to sql managment studio
go to database DBO.DF0001
edit top 200 rows
update inscar set pharm_no="pharmacy no";
DUR reject error
two dur values pharmacist have
enter dur enter the values
and then click on add new and add the other dur values and save and transmit the claim.
Modem
unable to open port
check with the com port in the modem settings
and open transclaim and enter 1 number less in the port number
if com port is 3 in the modem enter 2 in the transclaim and save
the changes in the comm setup change to internet
restart transclaim and restart the system
Without Provider ID you can go with NPI
profit watch report
tools->profit watch report
Pharmacist says for reconcilliation for all insurances he is either able to do the
coupon or the insurance but cannot do both.
Connected and provided him the information and said we are aware of this issue
and once we will update programmers about this. And suggested him an option that
he can check with claim not ye paid insurance reconcilliation claim not yet paid report.
FOR COLARADO CONTROL DRUG REPORT SUBMISSION
https://www.coloradopdmp.org/portal-login/#SEND_RECEIVE_MESSAGES
Missing or invalid rx origin code
enter DJ in the claims payor set
and check with the rx orgin code
EZ
NO TRANSMISSION ERROR
CHANGE DEA# TO NPI# AND TRANSMIT THE CLAIM
TOP 25 DRUGS
CLICK REPORTS->TOP PERFORMERS REPORT
Missing or invalid eligibility clarification code
CTRL P+ CTRL M
Enter 0 in eligibility clarification code other coverage code 00
RX is not allowing to enter quantity
Delete Restriction in the Edit Drug
in POS when the pharmacist tries to login he is getting below error
The Type initializer for 'POS.UI.FRMMAIN' threw an exception
go to p:\posupp
copy vb6 folder on the desktop
run vb6controls.reg file
go to command prompt
p:
p:\cd posw
p:\posw>
regsvr32 mscomm32.ocx
p:\posw>
you get this message mscomm32.ocx is succeeded
Pharmacist is not able to capture 0 copayment
Select Allow zero transaction in application settings.
How to add house charge to sales transcation screen
In POS
ring up the transaction select house charge select the patient search
in primerx you need to create house charge account
rx->maint->House charge
you can search with code or name
signature pad is getting frozen
unplug the cable connected to the signature pad and then close the primeesc and then
plug the cable turn the primeesc and do a signature scan
verifone mx870 power adaptor
images in google
Inorder to print reports automatically to a printer
you need to set that printer as default
for labels its not need to set default printer
only for reports you need to set the printer as default on which it is being printed.
M/I
--Some error message--
NJM- CHANGE TO OTH
CHANGE TO DHU
PRIMARY O2
save the changes and transmit the claim.
Scanner is not working
Just scan the 18 bar codes and ask her to ring up the transaction
POS
Update cost price dont change the selling price
Inventory management->vendor file-> Main Vendor->click edit
uncheck vendor cost price
only aquistion cost is going to be updated
Filed RX cannot be filled.
Ctrl I and then enter order to fill days : 365
Max refills : 12
Order to L refill 365 and save the changes.
ftp website :
mmsftp
king321$
Drug dispensed report its showing red grid line
close primerx and open it and run the drug dispensed report it works fine.
Delete the RX record from the database which is been reveresed from the insurance company.
connect to microsoft sql server
new query
select * from rxpay where rxno='1219170'
comment the above statement
--select * from rxpay where rxno ='1219170'
update rxpay where rxno='1219170' and rectype='r'
now delete the record from primerx and refresh the screen.
Not able to do debit transcation in POS pinpad not configured message is coming in pinpad
right click and open mycomputer properties and check the com port
check what application he is using is it X-Charge (or) PC-Charge
log into xcharge if he is using xcharge
click on setup and then select the port 4
and ask the pharmacist to type 1234 which is the password on the pinpad
you get test successful and thats it he can go ahead and work.
Honeywell signature pad.
connect to ftp website
open primerx folder and then download primeesc folder onto the desktop.
invalid pricing segment
filed no 15 prior authorization number check if it is more than 11 digits
Invalid card holder id-Medicaid
claim is getting process
but reversal is not going
NYMCD - copy the insurance values
NYMCD REVERSAL - PASTE THE VALUES IN INSURANCE AND SAVE THE CHANGES
TRANSMIT THE REVERSAL IT WILL WORK FINE.
Medico and newyork medicaid with DO version dont change it to 51 DO version.
Backup is taking fine but getting failed message in the end.
SMOOBjects should be set to Yes
DatabaseBackupFiles=No
DatabaseBackup=Yes
DatabaseBackupDiff=No
DirBackup=No
FilesBackup=Yes
FTPUpload=No
CopyToNetWork=Yes
LocalBackup=Yes
DeleteFromTempDirectory=Yes
UseSmoObjectsForBackup=Yes
LocalBackupInteractive=Yes
WHEN TRYING TO SUBMIT PRIMARY OTHER COVERAGE CODE SHOULD BE 00
Syntax error in DO version for medicaid
the ncpdp should be D0(Dzero) and the payorset is NYMCD_DO
After the new installation has been done check with phw.ini in phwin folder and
check the server path is there or not.
While trying to transmit the claim he is getting
Object reference not set to variable error
press ctrl + I and then check with the ncpdp version and if it is latest version it should be D0
else it should be 51 and save the changes and transmit the claim
check the version if it is showing the old version and the ncpdp D0 in the ncpdp
it means the installation has not been properly done reinstall the application.
Missing or invalid state or province id.
ctrl + I
Change the ncpdp to 51 and the payor set to paid and transmit the claim.
While printing the label in new version 2.3.1.0 we are getting the below error :
Cannot set column 'AUTH_NO'. The value violates the Maxlength limit of this column.
Go to system settings and then uncheck the option enable sms settings and save the changes.
While trying to transmit the claim he is getting missing or invalid other state province version 2.3.1.0
Syntax Error in NYMCD
copy all the values in claims and put ,AK,
then copy the values in claims and then
paste in NYMCD claims section and save the changes and transmit the claim.
SECONDARY IS NOT GOING
REMOVE ALL THE REJECTED AND THEN CHANGE IN THE COVERAGE CODE TO 1 AND SAVE THE CHANGES AND TRANSMIT THE CLAIM.
Refill request reminder
open patient rx and then press ctrl + P and then check the option refill request
then on the menu bar click on refill and then check refill and give the date it will show the refill
on the rx it will show auth refill on the left side beside rx#
Pharmacist is not able to reverse a record.
Checked with the pay record its not there
suggested the pharmacist to transmit the record and then do the reversal it went through fine.
If transclaim is not working and saying set instance id and not opening then
open transclaim.ini
then remove the specified 3 lines beneath it
dbServer=PHSERVER\SQLEXPRESS
Catalog=PharmSql
InstanceId=1
and set InternetSwitch=N and save the changes
then open microsoft sql server
open dbo.transclmstations
open dbo.transclminstances
and run sql query
and then open transclaim it works fine.
Pharmacist says the refill reminder is not turning black
check ctrl i and then check with the refill settings 365 12 and 365
and then check with ord quantity and enter it and unbill it and save it and then bill it.
nOT ABLE TO UPDATE THE PRICE
CTRL i + CTRL S
AND CHECK U AND C SHOULD BE SAME
CLICK ON THE ORD QTY AND THE PRICE WILL BE AUTOMATICALLY UPDATED.
Blank Labels - 4-5 business days
Custom Labels - 3 weeks.
Pharmacist is having problem with billing secondary claim.
check other coverage code it should be 02
rx pay records remove rejection records
and then change the coverage code to 1
settings prescriber NPI#
Payor set Paid
save and transmit the claim.
Pharmacist want to remove the pharmacy name and the address printed on the label.
open prlabel.js
edit the label and make the following setting to false on the top of the label.
RXL.PrintPharmacyName=false;
Backup is getting Verification failed message.
make
CopyToNetWork=No
Invalid NPI
It means the pharmacy is not enrolled with the insurance he need to call up
the insurance and provide them the npi number if the pharmacy is registered
then only the claim goes through.
when entering RX it should ask written,email and other
open system file and select rx origin code.
Zebra printer printing upside down
change it to 180 degrees
NEw DO version
MCD
enter proc type NYMCD
and then remove all the diagnosis codes and save the changes and transmit the claim(note the diagnosis code and then remove them)
21
while transmitting the claim he is getting only 21 error
connected and checked with the insurance settings and suggested to check with different
drug ndc since the given drug ndc its not able to transmit
try using a different ndc. Enter BO in the field.
missing or invalid other payor id qualifier
COB-2
transmission settings
first one check
second one check
While doing the refill its asking pharmcist initals wanted to remove it
go to default settings->RX Settings->Uncheck confirm RX pharmacist initials and save it.
Installation DO version failed.
Updatew.ini file missing
open ftp1.micromerchantsys.com go to abduljr folder and then copy updatew.exe.config and place it in phwin
folder and start the installation.
control drug report spooling with wrong npi number
Invalid npi
open sql managementg studio and open
dbo.df001 database
edit the pharm_no with the new npi and then execute the below query
UPDATE INSCAR SET PHARM_NO='5164083999'
While trying to process from the erx the system is crashing and showing a DEA reg number
copy the DEA REG shown on the screen then
open the prescriber and then enter the DEA REG which you got on the error above and save the changes and
transmit the claim. It will go fine.
Unable to transmit the claim.
Message not received for the batch.
Open slave computer and check the station id and then go to main server
and then open transclaim application and then specify the station id in the instances.
It will work fine.
Drug brand name is different and its printing different name on the label.
open drug (ctrl+D) edit drug and then copy the brand name and then
go to drug counselling and then click on copy trx code and then
enter the drug name and then
save the record and save the label.
Missing or invalid workman compensation segment.
Ctrl+I go to transmission setting and then click workman compensation YES option and save and transmit the claim.
covermymeds
systemsettingsfile: give the url in primesearchurl
autoupdateurladdress:give the url
enter the userid and password.
RX Admin is always popping while doing a refill
go to default settings and then system settings and then rxadmin change to None and save the changes.
POS
Invalid c:\documents\...\merchantconfig.xml
check with the network posdata path mapped network drive check whether the mapped network
drive is accessible if not restart the server.
Missing or invalid basis of cost determination.
For Prescription
Enter NY in MEDCO_D0
then remove everything in basis of cost from transmission settings
enter 01 in basis of cost field and transmit the claim.
for compound
Edit the compound and then in the ingredients enter 01 in the basis of cost field in all the ingredients.
Missing or invalid authorization code in POS
while swiping the card he need to just enter mmyy there is no slash in between and then
transmit.
Primerx new installation phw.global error after the new installation.
open primerx cd and then copy dbscript folder and paste it on desktop
then run dbscript select sql authentication and then enter
username : sa
password : MMSPhW110
select upgrade existing database.
open primerx it works fine now.
Fax server installation :
Error: MMSFaxServer:
Connect to FTP and then download Faxserver V1.0.1.1
Rename Faxserver v1.0.1.1 to Faxserver and copy to in C Drive.
go to Faxserver drive
Open phw.ini and remove 1st three lines and then connect to microsoft sql server and take
the database connect string and then copy next to db server
and save the changes
the open faxserver.ini and then enter the database connection string and save
Error: MS Reference Scan serif Font
Reason: install from FTP file Font folder and download it on PHUPD and install
No Prescriber Switch Defined
Go to Prescriber Profile
beside prescriber info click notepad icon
click on ERX SWITCH
Click on ADD
SELECT SURESCRIPT
ENTER DOCTOR SPI(DOCTOR'S SURESCRIPTS PROVIDER ID)
PHARMACIST NEED TO CALL UP THE DOCTOR AND GET THE DOCTOR'S SURESCRIPT PROVIDER ID.
Software ID for micromerchant for New York State
its 5101206265
Primerx is not opening after the version upgrade
insert the new version cd copy dbscript folder on the desktop and
select upgrade existing database
username :sa
password : MMSPhW110
database:pharmsql
check the ip address in the phw.ini file by typing ipconfig on the command prompt.
New Jersey Subscription Id:
Go to Maintainance->Insurance settings file->search NJM(new jersey insurance)
then open transmission settings(in Vendor certification you find the subscription id)
Parata data is not transferring to primerx.
Close disphistory and then reopen it.
INVALID PRICING SEGMENT
INVALID CLAIM SEGMENT
Remove PCS and change it to DEF and save the changes and transmit the claim.
ctrl I + ctrl O
additional insurance
PD1
DHU
99
IN INSURANCE SETTINGS FOR NJM (PCN - PAAD)
POS
External component has thrown an exception
closed the instances and then restart the system it works fine.
In Primerx no more refills left for the patient for mcd.
open the primerx and then change the qty dispensed to 100 and ordered to 100 and save the changes
and transmit the claim. It goes through fine.
Unable to transmit a claim.
Press ctrl I and ctrl H and then click edit payor set and check the values are going or not
if the values are going
retransmit the claim and then reverse the claim.
Primerx without CD installation
login to ftp
download V2.3.1.3
install the primerx
download v2.3.1.8 setup
rename phw.exe to phw_old and then go to V2.3.1.8 folder and copy phw.exe and paste in phwin folder
missing or invalid provider id while trying to transmit the claim.
Connected and checked with the insurance settings and then entered the pharmacist state license number
in the user settings and then in the insurance settings changed from npi to provider id and saved the changes
and transmitted the claim. It went through fine.
POS
network instance not able to do pos transcation
ping the server with hostname
if not able to ping then check with ip address if its pinging with ip address
go to pos folder and then edit poshostexe.config and then edit the host name and replace it with ip address
and save the changes.
REPORT THAT LIST GENERIC ITEMS/PLANNED ITEMS
Go to DRUG FILE->REPORTS->PLANNED ITEMS AND THEN HE CAN SELECT THE OPTION.
only schdule 2 report not schedule 3 or 3
go to reports->rx reports plus and then select the schedule and then print then print the report.
Want to print sig in both languages(English and Spanish)
go to patient profile and then select spanish language
go to maintainance->default settings->label settings->Print both languages.
When you type sigcode manually it wont show spanish language if you type sig code only it will show spanish language.
AMount not getting printed in daily log report
go to tools->Security Manager->check the user and edit the user
go to reports->select daily log report check print amount column and save the changes.
New York medicaid information for compound
https://www.emedny.org/info/formfile.aspx7
Cash prescription
Length cannot be less than zero parameter
Name : length
source:mscorlib
Doctor npi is not there enter the doctor npi and it will print.
5th option in RX ORIGIN CODE?
Pharmacy is nothing but prescription transfer.
New Rule in new york medicaid
primary is paid
in seconday if it is nymcd
secondary <PRIMARY> 99 05 -PART B
05 99 -PART D
IF THE PRIMARY INSURANCE IS PART B IT IS 99 05
IF THE PRIMARY INSURANCE IS PART D IT IS 05 99
missing or invalid submission clarification code.
Connected and checked with the insurance settings and then entered CTRL I + CTRl H and
uncheck submission clarification code and then in the miscellaneous rx info uncheck send
sub clarification code 19 split billing and save the changes and transmit the claim. It went through fine.
Epic claim:
Getting MW error
MR
PRODUCT SERVICE NOT COVERED BY THE INSURANCE.
Missing or invalid other clarification code
remove dk from claims and transmit the claim.
Error :
Submit bill to other processor or primary payor.
DUR REJECT ERROR
RX PAY RECORDS
CHANGE
OTHER COVERAGE CODE 1
COPAY AMOUNT APPLIED TO
PERIODIC DEDUCTABLE TO
AMOUNT APPLIED TO
COPAY/CO-INS
RX FILL RECORDS
CHANGE
DUR ENTER VALUES
MEA
DHU
99
WLL
DWC
99
MW ERROR
INSTALL 2.3.2.0 FROM TEMPRELEASE AND THEN DOWNLOAD FROM SMARTFTP 2.3.2.1 AND INSTALL
MR
PRODUCT SERVICE IS NOT COVERED BY THE INSURANCE.
Disperacny between other coverage code and other payor amount paid amount.
Change the payor set to DEF and save the changes and transmit the claim.
Missing or invalid other payer- patient responsibility amount count.
change cob segment to 02 and DEF save the changes and transmit the claim.
select first 2 option and uncheck all the other options and save and transmit the claim.
Missing or invalid other coverage code.
Miscellenaous rx info check with coverage code and save the changes and then in transmission
settings and then uncheck all the options and save the changes and it works fine.
Error :
276 Scheduled Prescription ID Number is not used for this Transaction Code
Reference/Auth# : 96611
REMOVE RX SERIAL NUMBER FROM PRIMERX RX SCREEN AND TRANSMIT THE CLAIM.
vERSION RELEASE NUMBER
CHANGE TO 51 FOR NEW JERSEY HE HAS TO ENROLL WITH MELINA MEDICAID.
Not able to reverse the claim for both primary and secondary.
CTRL I + CTRL H
remove all the check boxes and then transmit reversal for the primary and then reverse
the secondary claim.
Input string not in correct format.
install 2.3.2.1 (or) 2.3.2.2
invalid string specified
install 2.3.2.2
Secondary insurance claim is not going
other insurance
enter primary insurance say MCR 13 99 and save the changes and transmit the claim.
TR
REMOVE RX SERIAL IN THE TRANSMISSION SETTINGS
NR
02 M/I Version/Release Number
41 Submit Bill To Other Processor Or Primary Payer Most Likely, this Insurance is not Primary for this Patient. Find out and bill to Primary Ins. First
85 Claim Not Processed
MW
Reference/Auth# : 201200550032669
fOR NEWJERSY THE PHARMACIST HAVE NOT SIGNED UP FOR D0 CHANGE THE PAYOR SET TO 51 AND TRANSMIT
THE CLAIM SUGGEST THE PHARMACIST TO SIGN UP THE PAPERS FOR D0 COMPLAIANCY.
Product service id qualifier not support
edit drug and put ndc qualifier 03 and the the ndc number which is on the top in the billing ndc
and save the changes and transmit the claim.
syntax error
check with the first name and last name space and then change the payor set and transmit the claim,
check with the patient telephone number if not entered ask them to enter and save and transmit the claim.
check with other processor primary payer
primary paid problem with secondary
take the primary insurance name and then
press CTRL I + CTRL O and then click add
add the primary insurance and then enter (DHU OR OTH) and then enter 99 and
save the changes and transmit the claim.
Missing or invalid facility id:
edit DUR and remove 0 from level of effort and save the changes and transmit the claim.
click on dur give space and hit enter and similarly with all other fields and then
enter 11 in level of effort and hit enter and save the changes and tranmsit the claim.
in the DUR it will be highlighted.
Message not received for the batch while processing the claim.
Change the payor set and transmit the claim. It works fine.
Missing or invalid other payor id qualifier.
primary paid secondary there is a problem
TAKE PRIMARY INSURANCE BIN ID AND GO TO SECONDARY INSURANCE
ADD ADDITIONAL INSURANCE AND THEN ADD BIN ID AND THEN ADD DHU AND 99
and save the changes and transmit the claim.
Pharmacy number is invalid
Check with the insurance settings remove the npi in the insurance settings
and put nabp number and then change the id qualifier to 07 instead of 01
and try to transmit the claim.
Scanner is not working.
gone to primeesc folder and then copied config.xml and then copied
rxhostsrv.config and copied on the desktop
6G Coordination Of Benefits/Other Payments Segment Required For Adjudication
85 Claim Not Processed
Change the cob segment 1 in the insurance settings and
then uncheck all the settings and then only check send oth cov code(C8) when blank.
then in misc rx info select 2 and then make everything blank and transmit the claim.
MW error for epic for secondary insurance claim.
In RX pay record if the primary is being paid and in the rx pay record
click on change and click on benefit stage information and in the
field value if the value is 01-06 then epic is going to pay for the insurance
if it is 50 then epic is not going to pay for the insurance.
ANY VERSION BEFORE 2.3.2.3 INSTALL THE LATEST VERSION
Reversal is not getting processed
put E8 in the reversal settings and save the changes and transmit the reversal.
invalid percentage sales tax submitted
not able to process secondary
change the cob to 2
put the first option active and uncheck all other options and transmit the secondary claim.
6G Coordination Of Benefits/Other Payments Segment Required For Adjudication
85 Claim Not Processed
if primary bottom three should be checked
ch should be 00 or blank
secondary
oth should be 08
TR M/I Billing Entity Type Indicator
CHANGE THE WORKMAN COM TO NO IN THE INSURANCE SETTINGS
TRANSMIT THE CLAIM
85 Claim Not Processed
W9 Accumulated Gross Covered Drug Cost Amount Must Be Equal To Or Greater Than Zero
Delete a reversal.
use pharmsql
go
--- select * from rxpay where rxno='945450' and refill_no='2'
update rxpay set rectype='R' where rxno='943435' and refill_no='3'
M/I Billing Type Indicator
CTRL I + CTRL S
MAKE WORKMAN COMP NO
MAKE RX SERIAL NUMBER REQUIRED NO
8M Sum Of Compound Ingredient Costs Does Not Equal Ingredient Cost Submitted
calculate the total cost in the comp field on the calculator and then put the value in ingredient cost
and transmit the claim.
Though the backup is taken and we are getting successful message. Primerx is saying backup
not taken for the last eight days.
check with the existing backup version
if its 11 or even if it is 12 copy the settings file on the desktop
uninstall the backup application
and then connect to ftp and then go to primebk and download primebk ver 12 on the desktop
and install it and then enter the settings in the settings.ini in primebk folder manually
from seeing it from settings.ini file copied on the desktop.
amount in field 36 amount due and save the changes and then transmit the claim.
Claim rejected
for high dose override you need to enter 02 in submission clarification code.
object reference not set to instance of an object while trying to transmit the claim.
download the latest primerx and install it.
MZ ERROR OVERFLOW
check with the doctors name (length of the name any comma space edit it)
MW
problem with epic not able to process secondary insurance claim
check the version and upgrade it to latest version
reverse the primary and then retransmit.
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